How We Protect Your Information
WoodenTales is a small family workshop in Udaipur, India. We take your
privacy seriously and follow Indian data protection regulations including the Information
Technology Act, 2000 and Personal Data Protection Bill guidelines.
Your personal information is stored securely in our password-protected
workshop database and email system. We do not use third-party customer management platforms.
Only three people have access to customer data: workshop owner Raghunandan Bhattacharya,
administrative assistant Kavita Sharma, and shipping coordinator Deepak Patel.
We never sell, rent, or share your personal information with marketing
companies or third parties. Your data is used exclusively for fulfilling your puppet orders
and responding to your inquiries.
What Information We Collect and Why
When you place an order or contact us, we collect the following
information:
-
Your name and email address: To communicate about
your order, send quotes, and provide order updates
-
Phone number: To confirm order details and
coordinate delivery, especially for international shipments
-
Shipping address: To deliver your marionettes to
the correct location
-
Payment information: Bank transfer details or
payment confirmation numbers. We do not store credit card numbers
-
Order preferences: Puppet type, quantity, custom
design requirements, and delivery timeline preferences
We do not collect information through cookies or tracking pixels. Our
website does not use analytics software or advertising trackers.
Being Clear About Our Practices
We keep records of your orders and communications for business purposes.
Order history helps us track production schedules, manage inventory, and provide better
service for repeat customers.
Email communications you send to contact@woodentales.com
are
stored in our
email system (Gmail) for up to 2 years. After 2 years, emails are archived or deleted unless
related to ongoing custom orders or legal requirements.
If you participate in our workshops or training programs, we keep
attendance
records and certification information for 5 years to verify credentials if requested.
We occasionally send email updates about new puppet designs, workshop
schedules, or special offers to past customers. These emails are sent manually (not through
automated marketing systems) approximately 3-4 times per year.
Your Control Over Your Data
You have complete control over your personal information held by
WoodenTales:
-
Request your data: Email us at
contact@woodentales.com and we will send you all
information we have about you
within 7 business days
-
Correct mistakes: If we have incorrect
information,
let us know and we will update it immediately
-
Delete your information: Request deletion and we
will remove your data from our active systems within 14 days. Legal and tax records
are retained for 7 years as required by Indian law
-
Stop marketing emails: Reply to any marketing
email
with "unsubscribe" or email us directly. We will remove you from our mailing list
within 48 hours
-
File a complaint: If you believe we have
mishandled
your data, contact us first. If unsatisfied with our response, you can file a
complaint with India's Ministry of Electronics and Information Technology
For any privacy concerns or data requests, email Raghunandan Bhattacharya
directly at contact@woodentales.com or call +91 98212 99969 during business hours
(9
AM
- 6
PM IST, Monday-Saturday).
Photos and Videos You Share With Us
When you send photos or videos for custom puppet design consultations, we
store these files on our computer at the workshop. These visual references help us
understand your requirements and create accurate design sketches.
We may ask permission to use photos of completed puppets on our website or
social media to showcase our work. We always ask explicitly before using any customer photos
publicly. If you say no, we respect that completely and will not share your images.
Photos you send are deleted within 90 days after your order is completed
unless you give us permission to keep them for portfolio purposes. Videos showing puppet
movement or performance are deleted immediately after we review them for custom design
purposes.
We do not use facial recognition technology or any automated image analysis
systems. A human (usually Raghunandan or Lakshmi) reviews all images you send.
Information Security at a Small Workshop
WoodenTales is a small family business, not a large corporation with
enterprise security systems. We want to be honest about our data security practices.
Customer information is stored on two password-protected computers at our
workshop and in our Gmail email account. We use antivirus software (updated monthly) and
secure passwords. Our computers are physically located at the workshop and are not
accessible remotely.
We back up customer data weekly to an external hard drive kept in a locked
cabinet. We do not use cloud storage services for customer information except for Gmail
email storage.
Payment information (bank transfer confirmations, UPI transaction IDs) is
stored in physical files in our office cabinet, not on computers. We do not process credit
cards directly, so we never handle credit card numbers.
While we take reasonable precautions, we cannot guarantee absolute
security.
If we experience any data breach affecting customer information, we will notify affected
customers by email within 72 hours and explain what information was compromised.